Many US Casinos closed for months due to the COVID pandemic, causing payrolls, revenue and earnings to tumble.
Execs: US casinos learned some useful lessons from pandemic
ATLANTIC CITY, N.J. (AP) — The COVID pandemic forced most U.S. casinos to close for months, causing payrolls, revenue and earnings to tumble.
But the forced shutdowns and highly regulated recoveries also taught the industry some useful lessons that will endure even after the pandemic is a distant memory, panelists at a major casino conference said Thursday.
Speaking at the East Coast Gaming Congress, executives from several major regional gambling companies and one of the world’s largest said the changes they were forced to make due to the pandemic had some benefits.
“It forced us and gave us the ability to say to our guests that things that used to be viewed as an entitlement, maybe they don’t need them as much as they thought they did,” said Jim Allen, chairman of Hard Rock International. “Do you need a buffet? Should you have a buffet?”